Product page unavailable (404, redirects, or server errors)

Google couldn't access the URL you submitted in the link or mobile_link attribute, so the product can't be shown in ads or free listings. This covers hard failures: pages that don't exist, endless redirects, server errors, or DNS problems.

Common causes

• ·Page not found — the URL doesn't exist on your server (404)
• ·More than 2 redirects between the submitted URL and the final page
• ·Server errors (HTTP 5xx)
• ·Hostname not resolvable (DNS configuration issue)
• ·URL doesn't start with http:// or https://
• ·Your robots.txt file itself is unreachable, so Google can't verify it may crawl

How to fix it

1. 01Open the exact submitted URL in an incognito window — fix anything that doesn't land directly on a working product page
2. 02Replace redirect chains with the final destination URL in your feed
3. 03Check server logs for 5xx errors around Google's crawl attempts and fix server capacity or configuration
4. 04Verify DNS resolves correctly and the URL protocol is valid
5. 05Update affected products under Products → 'Needs attention', or fix URLs in your source data and re-upload

Checked against Google's documentation: Google Help